We guarantee that your earth-friendly shopping experience will be entirely satisfying and that you will be happy to shop with us again. If this is not the case, please contact us so that we can make sure we meet your expectations.
Online 14 day returns:
If you are not satisfied with a product once you've had the chance to see it first-hand, you are welcome to return it to us within 14 days, unused and in a pristine saleable condition with the original packaging *(see below exceptions) and we will refund your cost of goods.
*Skin care, body care and makeup can not be returned purely for change of mind. We are happy to help you make the right decision first time, so please don't hesitate to contact us prior to placing an order.
Here's how online returns work:
Please email us with details of the product you wish to return. We will provide you with return postal details. Pack the products safely into a suitable box, address the parcel and drop it into a convenient Post Office or post box. Please do take care with packaging the items as we can not take responsibility for any damage in return transit.
Once we have received the parcel and verified that the items are unused and undamaged, we will send you an email confirming that we will refund the cost of your goods or exchange the item. Please allow 2 - 5 days for the refund to appear on your card/in your account.
Should you believe a product is faulty, please email us immediately to discuss the best course of action. Please do not return products without first contacting us.