Store Policies

Refund policy

We guarantee that your earth-friendly shopping experience will be entirely satisfying and that you will be happy to shop with us again. If this is not the case, please contact us so that we can make sure we meet your expectations.

Online 14 day returns:
If you are not satisfied with a product once you've had the chance to see it first-hand, you are welcome to return it to us within 14 days, unused and in a pristine saleable condition with the original packaging *(see below exceptions) and we will refund your cost of goods.

*Skin care, body care and makeup can not be returned purely for change of mind. We are happy to help you make the right decision first time, so please don't hesitate to contact us prior to placing an order.

Here's how online returns work:
Please email us with details of the product you wish to return. We will provide you with return postal details. Pack the products safely into a suitable box, address the parcel and drop it into a convenient Post Office or post box. Please do take care with packaging the items as we can not take responsibility for any damage in return transit.

Once we have received the parcel and verified that the items are unused and undamaged, we will send you an email confirming that we will refund the cost of your goods or exchange the item. Please allow 2 - 5 days for the refund to appear on your card/in your account.

Faulty goods:
Should you believe a product is faulty, please email us immediately to discuss the best course of action. Please do not return products without first contacting us.

 

Privacy policy

We guarantee to never disclose, sell, rent or exchange your personal details to any third party for any reason.

Spam annoys us greatly and we would never do anything to increase the spam cluttering our planet!

We only collect your details that are necessary to ensure that we can effectively complete your transaction and deliver you the best service possible.

Please note: As you browse our website, advertising cookies will be placed on your computer so that we can understand what you are interested in. The techniques used do not collect personal information such as your name, email address, postal address, or telephone number. 

 

Terms of service

Transaction Security
When you use your credit card with us you can be assured that you are protected against the misuse of your credit card details. We use Secure Sockets Layer (SSL) encryption technology to ensure that all your information is safely encrypted when it is transmitted. The padlock symbol in the top left of your address bar shows the pages are protected by the secure connection. We do not store any credit card details once your transaction is completed -- each time you go to Checkout, you will need to re-enter your credit card details.

Copyright
All content, including site design, text, graphics and images are the property of BRF Health Products Pty Ltd protected by international copyright laws. All rights are reserved. All logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners.

Disclaimer
The customer is responsible for determining whether a particular product is fit for purpose or use. Every effort has been made to ensure the accuracy of the information contained on this website. BRF Health Products Pty Ltd, however, shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site. We reserve the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honour or commit to obligations as a result of those inaccuracies. The information contained on our site is general in nature and is not an endorsement of any particular product.